OVERVIEW
Welcome to our Terms and Conditions. By accessing or using (www.oseela.com) website (the “Site”), you hereby accept, agree and confirm to comply with these terms and conditions.
If you do not agree with these terms and conditions and our privacy and cookies policy, please exit from our site immediately.
You confirm absolute understanding that these terms and conditions constitute a binding agreement between you and the Site, that governs your access and use of the Site, which includes any images, text, illustrations, designs, icons, photographs, programs, music clips, downloads, systems and methods of trading, video clips, graphics, user interfaces, visual interfaces, information, data, tools, products, written materials, services and other content (together, “Content”), including but not limited to the design, structure, selection, coordination, expression and arrangement of the Content available on or through the Site.
You are not allowed to:
- Download or modify the Site including any of its content except as necessary to view the Site.
- Use any of our meta tags or any other ‘hidden text’ utilising our trademarks without our express written consent.
- Use any software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.
- Use the Site and its content for any other purpose other than personal use.
These terms and conditions set out the basis on which you can use our Site, place orders for items and purchase gift cards. By ordering goods from the Site you are deemed to have understood and accepted these terms and conditions along with our privacy and cookies policy. We may also amend these terms and conditions from time to time, so please make sure you have seen the latest version.
We reserve the right to update or modify these terms and conditions at any time without prior notice. We also reserve the right to modify or withdraw, temporarily or permanently, this site (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the site.
1. ORDERS, CONTRACT & PRODUCTS
1.1. To register on the Site or to place orders you must be aged 18 or over.
1.2. You must follow the ordering procedures set out on the relevant order page.
1.3.You must provide us with personal information when you register or place an order as a customer that shall at all times be true and accurate.
1.4. You will notify us immediately of any changes to the personal information.
1.5. We may refuse to complete an order if we have reason to believe that card information or other personal details you give us are incorrect or have been supplied fraudulently.
1.6. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
1.7. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.
1.8. Your order for goods is accepted and a contract is formed between us and you when the goods you have ordered are dispatched by us and not before.
1.9. A contract is not formed at the point in time that payment is made by you, nor at the point in time that you receive an email acknowledging receipt of your order. Until the goods are dispatched the order may not be accepted by us or may be cancelled by you.
1.10. Prices are given on our site in pounds sterling. The price of any product is the price in force at the date and time of your order. The price excludes any delivery charge (which, if applicable, will depend on where you are located.
1.11. Our site is intended primarily to sell to customers based in the United Kingdom, European Union and North America. However, we do accept orders from customers based in other countries too.
1.12. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on our site are correct at the time when the relevant information was entered onto the system. Errors or omissions in any sales literature, quotation, price, acceptance of offer, invoice or other document or information made available by us or on our site may be subject to correction without any liability on our part.
1.13. You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of our site, or the use by any other person accessing the site using your shopping account and/or your personal information.
1.14. All statements given by us as to the authenticity, description, age, or condition of products constitute our opinion, or opinions of the producer only (except that this shall not operate so as to exclude any liability that we cannot exclude under applicable law).
1.15. Discount codes and offers cannot be redeemed on sale or promotional items.
1.16. The handmade nature of our products mean that there could be 2-3% difference in the size and symmetry of the product.
1.17. The images of our products on our site are for illustrative purposes only, and products may vary slightly from these images. We take all due care to take photos of our products in good light and display them on our site to the best of our abilities. The resolution of screens on electronic devices, camera lighting and people’s eyesight may result in intensity of the colour being slightly different physically from the online images. We cannot guarantee that online display of the colours accurately reflects the colour of the products in person.
1.18. We may end the contract if you fail to make payment to us when it is due (or fail to make any of your credit repayments), do not provide us with information that is necessary for us to fulfil your order; for example, you fail to provide your address, or if you do not within a reasonable time frame allow us to deliver the products to you or for you to collect them from us.
2. CONSUMER RIGHTS
2.1. You are entitled to cancel your contract, provided that you exercise your right no longer than 14 days after the day on which you receive the products from us.
2.2. Your right to return or cancel products does not apply to goods that are made to measure, made to your specification or to trade or commercial bulk order customers.
2.3. To cancel a contract, you must inform us in writing or by email.
2.4. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
2.5. You should return goods to us in their original packaging, within 14 days of informing us of your wish to return.
2.6. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a secure recorded delivery, insure the parcel and share the tracking details with us immediately after dispatch. If goods are lost or damaged in transit, we may charge you, or not refund you, amounts that are attributable to the loss or damage.
2.7. Our Products are intended solely for domestic use and we give no guarantees. We reserve the right to amend the specification of products without prior notice in relation to future sales.
2.8. Stock availability and delivery dates provided on the site and subsequently communicated in any form are estimates and cannot be guaranteed.
2.9. We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered goods, over and above the value of the actual goods themselves supplied by us. This does not affect your statutory rights.
3. DELIVERY
3.1. Our standard delivery terms and conditions encompass deliveries within mainland UK and Northern Ireland. However, we also work with third party delivery partners to ship orders to countries in the European Union, North America and other countries across the world.
3.2. We offer free standard delivery within mainland UK and Northern Ireland. For faster or next day deliveries, there will be an extra charge. We offer standard international delivery to all other countries. The delivery charge will be different for different countries.
3.3. The 24 hour delivery and next day delivery service is only available in our personal courier areas within the M25 in London. We may not be able to deliver within 24 and may decide to ship with couriers like Royal Mail 48 hour delivery.
3.4. Every effort is made to see that the original approximate delivery date is accurate, but on occasion the delivery of your products may be delayed due to circumstances beyond our control, including but not limited to an event outside our control, and we cannot accept responsibility in this respect. We will, of course, make every effort to keep you informed and do our best to find an appropriate solution under such circumstances.
3.5. Time of delivery is not of the essence, we will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any delay.
3.6. When purchasing products you must provide us with an address where delivery is possible and we are able to deliver directly or through a courier. We reserve the right to require proof of identification from you when making a delivery to you.
3.7. If we cannot fulfil your order for any reason, we will contact you and will not process your order. We will refund any deposit paid by you in respect of your order. Any refunds will usually be made within 14 days.
3.8. You will be informed of the likely approximate length of time until delivery when you submit your order. We will make reasonable effort to ensure your order is delivered within the original timeframe given to you and you can check the progress of your order through the tracking details that will be provided to you.
3.9. All deliveries are pre-booked and you are responsible for ensuring that you are available to accept delivery. If you are not at the address at the time of delivery there must be an adult (a person who is 18 years of age or older) available who is capable of receiving delivery on your behalf and you agree that you have given them authority to represent you and that we can rely on their instructions as if they were yours.
3.10. Our delivery partner will provide you an estimated delivery time slot, once the delivery route has been planned. If you cancel the delivery or if you are not available to accept the delivery when our delivery partner arrives at your address, they may leave your parcel in a safe place or with a neighbour and we reserve the right to charge you for the cost of any re-delivery if needed in addition to any delivery charge already paid.
3.11. You are responsible for checking the condition of the products delivered and must highlight any issues upon receipt with the delivery carrier and inform us immediately. We will make reasonable efforts to resolve the issues that are presented.
3.12. The products will be at your risk from the time of delivery.
3.13. You can instruct us in writing to deliver your purchased products to an alternative residential address or by providing the alternative address at the time of purchase.
3.14. If you order products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
3.15. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
4. RETURNS & REFUNDS POLICY
4.1. You may return most items in a new and unused condition and wherever possible in the original packaging.
4.2. If you want to cancel/return your order you must tell us within 14 days (beginning on the day you receive the products), and you then have 14 days to return the items.
4.3. You must package appropriately, insure and pay for the return delivery of the parcel.
4.4. We will send you a replacement product if you asked for a replacement or we will process the refund due to you as soon as possible and, in any case, within 14 days of the day on which we receive the product back from you.
4.5. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. If you paid for the order by credit/ debit card, Paypal or Apple pay, any charges will be deducted from your refund.
5. COMMUNICATION, REVIEWS AND FEEDBACK
5.1. Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our site, newsletters or social media. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
5.2. You agree and give us permission that any photos and content that you share with us through feedback, reviews and social media can be used by us in our channels, including social media, website, email, online advertising and our print catalogue. You grant us a non-exclusive, worldwide, transferable, royalty-free, irrevocable licence to use your photos.
5.3. All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our site that we deem, in its sole discretion, to violate the content guidelines or any other provision of our terms and conditions. We do not guarantee that you will have any recourse through us to edit or delete any content you have submitted.
6. INFORMATION ABOUT US
6.1. Please read these terms, which govern the use of www.ministryofrugs.com (the Site), operated by Britannia Trade Corp Ltd, a company registered in England and Wales and the head office at 61 Willow Walk, London, SE1 5SF. To contact us, email: info@oseela.com. In these terms, “We “, “Our ” and “Us ” means www.oseela.com operated by Britannia Trade Corp Ltd. “You ” and “Your ” means a user of the Site.
7. LINKS AND SHARING
7.1. Any links or opportunities to share (via social media, blogs, and similar sites and communication services) on our website are provided solely for your use and convenience.
7.2. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that are linked to or from our website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.
8. COPYRIGHT
8.1. The content in all parts of the website belongs to www.oseela.com. This includes copyright in all of the text, descriptions and images. It also includes trademarks and logos. Reproduction of part or all of the contents in any form is prohibited unless for personal use. None of the content of our website may be copied or otherwise incorporated into or stored in any other web site, electronic retrieval system, publication or other work in any form (whether hard copy, electronic or other).
9. COMPLAINTS
9.1. If you have any complaints about our products or services that we have provided, please contact us at info@oseela.com and we will do our best to resolve it.
10. AGREEMENT, LAW AND JURISDICTION
10.1. These terms and conditions and any document expressly referred to in them, together with our privacy and cookies policy represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
10.2. We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.
10.3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.
10.4. These terms and conditions, their subject matter and formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.
